Is WEB.DE Down? How to Check and What to Do

Is WEB.DE down? Only WEB.DE can say. Its support site shows the current WEB.DE status in a blue strip on every page. If it reports no WEB.DE outage and you still cannot get in, the cause most likely sits on your side.

This guide shows where to find the WEB.DE server status and what to test next. It covers the web login, the Mail App and mail programs. It also explains what happens to messages sent to you meanwhile. Every WEB.DE fact comes from hilfe.web.de, read in October 2026. We are not affiliated with WEB.DE. BillionVerify is an email verification service. For a short definition of the programs that fetch mail, read what an email client is in our glossary.

Key facts (checked October 2026):

• The text "Störungen bei WEB.DE" names the notice on hilfe.web.de as the reliable source for the WEB.DE server status.
• Per hilfe.web.de, a blue notice with the words "Keine Störungen" means no outage is posted.
• According to the same text, an outage does not have to block every way into an account.
• WEB.DE's guide says POP3 and IMAP access is off by default and switches itself off after long non-use.
• The SMTP standard, RFC 5321, requires a sending server to queue and retry mail it cannot deliver at once.
• BillionVerify charges nothing when a verification result is unknown.

How to Check the WEB.DE Server Status

Read the WEB.DE Status on hilfe.web.de

Open hilfe.web.de, called "Hilfe & Kontakt". Look under the breadcrumb. The line "Aktueller Status" tells you the WEB.DE status right now. It shows whether a WEB.DE outage is under way and names the cause.

Screenshot: the strip on the home page of hilfe.web.de.

Each support page repeats it in the same spot.

What the Official Outage Text Says

WEB.DE wrote one short text on this topic. It answers four questions.

Screenshot: the outage text on hilfe.web.de.

• The WEB.DE status is where you find reliable information on the state of an outage.
• A fault in login, sending or receiving can hit many customers. WEB.DE asks you to wait.
• A fault need not cut every route. You can still try a browser, the Mail App or a mail program.
• With nothing listed, contact the chat. It is the speech bubble at the bottom right.

What the WEB.DE Status Does Not Show

We found no separate status site run by WEB.DE. The WEB.DE status is the one place its pages point to. It shows no past events and no times.

Trackers run by other companies collect reports from users. A burst of reports hints at trouble. It proves nothing about the WEB.DE servers. Treat a tracker as a second glance, never as the official server status.

Error Messages That Point to WEB.DE

Some messages come from WEB.DE itself. The text "Fehlermeldung im WEB.DE Postfach" lists three of them:

• "Ups, hier hat sich ein Fehler eingeschlichen", with an error code
• "Verzeihung. Da ist etwas schief gelaufen"
• "Leider ist ein technischer Fehler aufgetreten"

Screenshot: the error message text, as shown on WEB.DE Hilfe.

WEB.DE says a function is then unavailable for a while, for security reasons or for maintenance. Its advice is to retry at a later time. Such errors are temporary and not a fault of your device.

Does a GMX Fault Mean the Same Here?

Both imprints call their site a service of 1&1 Mail & Media GmbH. Each service still has its own support site and its own status. If you also use GMX, read our guide on whether GMX is down. Check each one on its own.

Test a Second Way In

A WEB.DE outage need not block every route. Try three before you give up:

1. Log in with a browser at web.de.
2. Open the WEB.DE Mail App for Android or iOS.
3. Read your mail in a program that uses IMAP or POP3.

If one route works and another fails, the whole service is not down. Look at the failing route. If all three fail and the status names a cause, wait.

WEB.DE Login Problems That Are Not an Outage

A quiet WEB.DE status points at your device, your settings or your account. Most WEB.DE login problems start there. The next parts follow WEB.DE's own guides.

The Browser Login Fails

The guide "Ich kann mich nicht einloggen und weiß nicht, warum" lists plain causes. A typo or an active Caps Lock is the first. Click the eye icon in the password field to see what you typed.

Old data is next. Your browser may fill the fields with a password you changed. Check the saved logins in its settings. A very large cache or damaged cookies can stop the site from loading. Clear both and start again.

Our WEB.DE login guide lists every sign-in route and the password reset.

If the password is right and the login still fails, another text applies. It carries the title "Der Login schlägt fehl, aber es liegt ganz sicher nicht an Ihnen?". It asks you to check four things.

Screenshot: the text for a failed login with a correct password.

• whether the confirmation by app or SMS works
• whether the mailbox is locked
• whether the WEB.DE status reports a fault
• whether a third party changed the account

The App Will Not Open the Mailbox

Old app versions use a login method that WEB.DE no longer supports. The minimum is version 5.10 for Android and 5.6 for iOS. The phone needs Android 6 or iOS 12. Update the app first, then the system.

A lock is one of the WEB.DE login problems that a phone can hide, because the mobile view does not always show it. Log in on a computer and read the notice there. If nothing works, restart the phone and reinstall the app.

A Mail Program Cannot Connect

Outside programs stay blocked until you allow them. You switch them on in the settings of the web mailbox. WEB.DE also switches it off again when a program sits unused for long. Turn the setting on before you blame the servers.

With two-factor login on, the program needs an app password. If the browser works and only the program fails, the account is fine and the settings are wrong.

Locks and Inactive Accounts

A locked mailbox needs its own steps. The guide "Postfach gesperrt" lists the notices and the fix for each. Use a computer, because apps often hide the reason.

Inactivity can block an account too. If the last activity lies more than 180 days back, WEB.DE locks the mailbox, and a login at web.de reactivates it. After more than a year, WEB.DE may hand the address to someone else. That address cannot be won back.

Mail Does Not Arrive or Does Not Leave

Sometimes the login works but mail does not flow. WEB.DE has its own checklists for this.

No Mail Arrives

The guide "Ich erhalte keine E-Mails" names these causes:

• full storage, which includes the trash folder
• a filter rule that moves, deletes or forwards mail
• a forwarding that leaves no copy in the mailbox
• a program or collector that fetches mail and deletes it from the server

Delays have their own text. Mail can arrive late because of a poor connection, or because a server on its path has a fault. The fault may sit with the sender's provider. Contact the sender, then wait.

Mail Does Not Go Out

Another guide covers sending. Its title is "Ich kann E-Mails nicht senden". It starts with full storage as well. Then it explains the error "Ihre E-Mail konnte nicht versandt werden" in the web mailer. WEB.DE says sending may be limited for a while after many mails in a short time. The limit fights spam, so give it time.

If a program shows an SMTP error, compare its settings with the guide for outside programs.

What Becomes of Mail Sent to You During a WEB.DE Outage

Nothing is lost at once. The sender's own server does the work. Section 4.5.4.1 of RFC 5321 says: "mail that cannot be transmitted immediately MUST be queued and periodically retried by the sender."

The same section adds two numbers. The retry interval "SHOULD be at least 30 minutes". Retries continue until the message goes through or the sender gives up. That limit "generally needs to be at least 4-5 days."

These are general rules for any mail server, not WEB.DE promises. Each sender sets its own limits. We found no WEB.DE text on how it treats incoming mail meanwhile.

One case differs. When storage is full, mail sent in that period is not delivered later, even after you free space. WEB.DE tells you to request a resend from the sent folder.

Contact WEB.DE When No Outage Is Listed

For this case WEB.DE gives a clear instruction. If nothing is listed but you cannot use your account, use the chat. The speech bubble sits at the bottom right of hilfe.web.de. Sign-in and password trouble has its own route through the account assistant.

Sending to WEB.DE Users: Temporary Errors Versus Hard Bounces

Senders feel such faults too. A campaign to WEB.DE addresses can meet error replies that look alarming. Most are no reason to delete anyone.

SMTP sorts error replies into two classes. A 4yz reply means "the error condition is temporary, and the action may be requested again." A 5yz reply tells the client not to repeat the exact request.

BillionVerify sorts every address into a result label.

An outage normally causes the first kind. A mistyped or dead mailbox causes the second. WEB.DE's text on returned mail names "Unknown User" and "mailbox unavailable" for typos. It names "Mailbox full" for a recipient with no space left. It also notes one rejection that comes from Microsoft's side and advises a resend later.

If your list holds @web.de entries, sort them before you send. Then trouble on the WEB.DE side is not confused with a bad entry on yours.

BillionVerify's email verifier checks one entry. Bulk email verification handles a list. What to know:

• valid and invalid results cost 1 credit each, and unknown results are free
• a free re-check is available within 24 hours
• catch-all entries get their own label and are not counted as valid
• the free allowance is 20 credits per day of use, up to 600 a month, and credits never expire
• a REST API, an MCP server and 25+ integrations are available
• the servers are in France (EU), and a DPA can be signed

Our reverse email lookup shows the domain and public profiles tied to an entry. If you also collect phone numbers, our phone number checker shows whether a number is valid for its country. We make no claim about how WEB.DE servers answer checks.

FAQs

Where can I see the WEB.DE status?

The blue strip at the top of hilfe.web.de carries the WEB.DE status. The same line appears on all of its support pages. A line with no listed fault means nothing is wrong right now.

Does WEB.DE have an official status page?

WEB.DE has an official text on outages, and it names the blue strip as the display. WEB.DE lists no standalone site for it. Third-party trackers are not official.

Is WEB.DE down if the web login works but my mail program fails?

No. A working web login shows that the account and the servers answer. The cause then sits in the program: access switched off, a missing app password or wrong settings.

Why is WEB.DE not working only for me?

Several WEB.DE login problems break access for one person only. A wrong saved password, damaged cookies, an old app version and a lock are the documented ones.

What does a WEB.DE technical error message mean?

WEB.DE shows such a message when a function is temporarily unavailable. Security reasons or maintenance cause it. WEB.DE advises you to retry later.

Will I lose mail that people send me during an outage?

Not by default. The sending server queues the message and tries again. Each sender's settings decide how long it keeps trying.

Should I delete a contact after one temporary error?

No. A temporary error means delivery can still work later. Remove a contact after a permanent error such as an unknown user, not after one failed attempt.

Should I verify WEB.DE addresses before a campaign?

Yes. A check before sending separates dead and mistyped entries from healthy ones. BillionVerify labels each one valid, invalid, catch-all or unknown, and unknown results cost nothing.