Dec 31 or Jan 4? What Verizon's own pages say

Verizon Connect Work is shutting down. Its own help center gives two different dates for when you lose the app: December 31, 2026 and January 4, 2027. This post quotes the three pages that say so, word for word, so you can decide which date to plan around.

The pages:

• Final Transition Deadlines & Data Export Cutoffs, article 51620051793683. Last updated 2026-10-22.
• Comprehensive FAQ, article 51912174290451. Last updated 2026-10-19.
• Final Billing Cycles, article 51911728471059. Last updated 2026-10-19.

The quotes come from copies of these pages taken on 2026-10-23. Each date above is the page's own last-updated date from the Help Center API. On 2026-11-03 the text and the last-updated dates still matched those copies. Emphasis in the quotes is Verizon's.

The cutoffs article

Article 51620051793683 lists four dates:

December 31, 2026 (End of Active Service): The Work application reaches its official exit target. You will no longer be able to schedule jobs, add new clients, or manage active workflows.

Crucial: All end-of-year billing, invoicing, and job closures must be finalized by this date.

January 4, 2027 (Platform UI Restriction): Standard access to the Work platform ceases. When logging in, you will no longer see your dashboard, job lists, or client lists. All administrative logins will be automatically redirected to the Data Migration Tool. The Work Mobile App will also cease to function and should be deleted from all technician devices.

February 28, 2027 (Data Export Initiation Cutoff): The absolute final day to initiate a new data export job. Because large exports can take over a week to process, do not wait until this date to begin.

March 31, 2027 (Final Infrastructure Decommissioning): The final day to download previously completed ZIP files. Past this date, all cloud servers will be permanently dismantled. All historical job logs, signatures, and media attachments will be irretrievably purged and cannot be recovered by Verizon Connect.

On this page, December 31 ends day-to-day use, and the UI stays up until January 4.

The FAQ

Article 51912174290451:

When is the absolute last day I can use the platform? Your daily business operations must be entirely migrated to your new provider by December 31, 2026.

How long do I have to download my data? We recommend completing all exports by December 31, 2026.

What happens if I have not transitioned my business by December 31, 2026? The Work application will no longer be accessible after January 4, 2027. You will still have access to export your data for a short period.

The FAQ agrees with the cutoffs article: work stops on December 31 and access ends on January 4. It also recommends finishing all exports by December 31, two months before the February 28 cutoff for starting an export.

The billing page

Article 51911728471059:

Renewals: All upcoming annual software cycles have been modified to systematically terminate on December 31, 2026. After this date the user interface will be locked and scheduled backend jobs will be turned off.

The contradiction

• Final Billing Cycles: the UI is locked after December 31, 2026.
• Cutoffs article and FAQ: UI access ends on January 4, 2027 ("Standard access to the Work platform ceases"; "no longer be accessible after January 4, 2027").

Verizon's own pages disagree about whether you'll be able to see your dashboard, job lists and client lists between January 1 and January 4, 2027.

Plan for December 31

Treat December 31, 2026 as the last day the UI works. All three pages point at it:

• The cutoffs article says billing, invoicing and job closures "must be finalized by this date."
• The FAQ says daily operations must be migrated by then, and recommends finishing all exports by then.
• The billing page says the UI is locked after it.

Treat January 1 to 4 as a window that may not exist.

After that, the cutoffs article's later dates are the ones that matter for exports:

• February 28, 2027: last day to start a new export.
• March 31, 2027: last day to download completed ZIPs. After that, the data is purged.

For whoever runs the export

• There's no API. The FAQ says: "No. Work does not have publicly accessible APIs. All data extraction should be performed using the new Data Export Tool."
• Exports aren't instant. The cutoffs article says "large exports can take over a week to process".

Once the export is done, our free viewer opens the ZIP, CSV and JSON files in your browser as a browsable archive: https://job-archive-viewer.pages.dev/?utm_source=devto&utm_medium=article&utm_campaign=verizon-dec31-jan4

Drafted with AI assistance from Verizon's own pages and checked against them.