A prospective randomized study of patient-centered AI for clinical visit preparation

arXiv:2610.41437v1 Announce Type: new Abstract: Patients often arrive at brief, time-constrained clinical visits unsure of what to expect or ask, and millions of adults now turn to general-purpose AI chatbots to prepare beforehand. Yet whether conversational AI improves visit readiness remains unclear. We designed a large language model (LLM)-based visit preparation agent to guide patients before an appointment by gathering clinical context, setting visit expectations, providing relevant health information, building a prioritized list of questions for their clinician, and generating a summary. In a prospective consented randomized study in the Google Health app, 802 U.S. adults held 866 health-related conversations with the visit preparation agent (standard or concise variant) or a minimally prompted control chatbot built on the same LLM. The visit preparation agent significantly outperformed the control across blinded clinician evaluations and patient self-reports. In clinician reviews of completed sessions (n = 272), the agent achieved a 16.6% higher rate of comprehensive preparation (67.2% vs. 50.6%; P